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How to Reduce Churn by 50% and Increase Customer Happiness with NPS Processes

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Net Promotor Score (NPS) isn’t just a metric - it’s an excuse to dig deeper. An NPS response is an invitation to communicate further with your users. It’s the first step in a process to solicit more feedback, build relationships, or identify upgrade opportunities.

In this webinar, Mention’s head of growth marketing, Guillaume Cabane explains how to build automated processes, triggered by NPS, to learn more about your customers to reduce churn and increase customer happiness.

Join our webinar to learn:

  • Ways to identify different opportunities based on NPS responses
  • How to use the score to build a churn reduction process
  • Other ways NPS can be used to improve your product

Guillaume Cabane, Mention

Guillaume Cabane

Head of Growth Marketing, Mention


Thue Madsen, Kissmetrics


Thue Madsen

Marketing Operations Manager, Kissmetrics